Overview
Due to the nature of the services and products offered, we unfortunately cannot accept any returns. However, we will make concessions as far as is reasonably possible.
Coaching Sessions
Single Sessions
Single sessions will be refunded in full after any applicable handling fees or discounts have been deducted. Please see Handling Fees below.
Should you choose not to continue with coaching. sessions paid for in advance can be re-allocated to someone you know as an alternative to obtaining a refund.
Unused sessions can also be gifted to clients who cannot afford to pay for coaching services. If you wish to donate your unpaid sessions for this cause, please notify us via one of the official communication channels on the website homepage and we will gladly assist in finding or allocating a suitable recipient for you.
Refunds will not be allowed if a session was cancelled within 3 hours of the scheduled time for commencement, or after the session was due to commence.
No-shows for a scheduled session will therefore be charged in full.
Discounted Prepaid Package of Sessions
For discounted prepaid packages, the refund will be calculated as follows:
- Each session already used from the package will be charged at the prevailing full session rate.
- The balance owing will be the difference between the amount calculated for the number of sessions used from the package, and the balance of what was paid in advance.
Example:
If a client purchased a 5-session package at a discounted rate of R2250 instead of the full price of R2500 for 5 sessions, and only 2 of the 5 sessions were used or not cancelled in time, the refundable portion will be calculated as follows:
- Prevailing session rate = R500
- Amount paid for 5-session package = R2250
- Amount owing for 2 sessions used = R500 x 2 = R1000
- Balance due = R1250
- Less Handling Fee of 10% = R125
- Total Refund Due = R1125
The discount applied to packages falls away when a refund for a portion of the package is requested because the discount only applies if the number of sessions purchased have been consumed in full.
Discounts from a lower package will not be applied to higher packages in the calculation of the refundable amount due. E.g. If a 5-session package was purchased, and 3 sessions are to be refunded, the cost of a 3-session package will not apply as part of the refund calculation.
Please note handling fees below.
Professional Services
Deposits or advanced payments made for professional services, including but not limited to self-publishing assistance, graphic design, photography, and specialised consulting, will be governed by the specific service agreements entered into for each project.
Where a service agreement does not exist for any work requested, this Refund and Returns Policy will provide the basis for determining the merits of any requested refunds.
Due to the nature of professional services, and the capacity that may be reserved to complete such work, refunds will be entirely at the discretion of the director/s of DotConsult (Pty) Ltd trading as Zaid Ismail.
Handling Fees
A 10% handling fee will be deducted from the final refund amount to absorb the refund transaction fees involved in processing the receipt of the original funds, and the payment of the refund amount, including administration costs.
All refunds will be processed via electronic funds transfers for all clients with a South African bank account, or via credit/debit card payments for international clients.
Cash is not be available for refunds.
Should you require clarity on any of the above, please complete the website contact form with your query, or contact us via the contact options available on the website and we’ll gladly address your concerns as best as we can.